FAQ’s News

Top Frequently Asked Questions

Q. What happens during my first visit?
  • Arrive at your appointment with your paperwork completed.
  • You will provide us with your prescription for therapy.
  • We will copy your insurance card.
  • You will be seen for the initial evaluation by the therapist.
  • The therapist will discuss the following:
    1. Your medical history.
    2. Your current problems/complaints.
    3. Pain intensity, what aggravates and eases the problem.
    4. How this is impacting your daily activities or your functional limitations.
    5. Your goals with therapy.
    6. Medications, tests, and procedures related to your health.
What do I need to bring with me? and How should I dress?
Make sure you bring your therapy referral (provided to you by your doctor) and your payment information. If your insurance is covering the cost of therapy, bring your insurance card. If you are covered by Workers’ Compensation, bring your claim number and your case manager’s contact information. If you are covered by auto insurance or an attorney lien, make sure you bring this information.You should wear loose fitting clothing so you can expose the area that we will be evaluating and treating. For example, if you have a knee problem, it is best to wear shorts. For a shoulder problem, a tank top is a good choice, and for low back problems, wear a loose fitting shirt and pants, again so we can perform a thorough examination.
How long will each treatment last?
Treatment sessions typically last 30 to 60 minutes per visit.
How many visits will I need?
This is highly variable. You may need one visit or you may need months of care. It depends on your diagnosis, the severity of your impairments, your past medical history, etc. You will be re-evaluated on a monthly basis and when you see your doctor, we will provide you with a progress report with our recommendations.
What do physical therapists do?
You have probably heard of the profession of therapy. Maybe you have had a conversation with a friend about how therapy helped get rid of his or her back pain, or you might know someone who needed therapy after an injury. You might even have been treated by a therapist yourself. But have you ever wondered about therapists–who they are and what they do? Many people are familiar with therapists’ work helping patients with orthopedic problems, such as low back pain or knee surgeries, to reduce pain and regain function. Others may be aware of the treatment that therapists provide to assist patients recovering from a stroke (e.g., assisting them with recovering use of their limbs and walking again).
Why are people referred to physical therapy?
You and others may be referred to therapy because of a movement dysfunction associated with pain. Your difficulty with moving part(s) of your body (like bending at the low back or difficulty sleeping on your shoulder, etc.) very likely results in limitations with your daily activities (e.g., difficulty getting out of a chair, an inability to play sports, or trouble with walking, etc.). Therapists treat these movement dysfunctions and their associated pains and restore your body’s ability to move in a normal manner.
Who pays for the treatment?
In most cases, health insurance will cover your treatment. Click on our insurance link above for a summary of insurances we accept and make sure you talk to our receptionist so we can help you clarify your insurance coverage.
Is physical therapy painful?
For many patients, one of the primary objectives is pain relief. This is frequently accomplished with hands-on techniques, modalities such as ultrasound, electrical stimulation, and/or heat or cold therapy. Movement often provides pain relief as well. Your therapist will provide you with the appropriate exercises not only for pain relief but to recover range of motion, strength, and endurance. In some cases, therapy techniques can be painful. For example, recovering knee range of motion after total knee replacement or shoulder range of motion after shoulder surgery may be painful. Your therapist will utilize a variety of techniques to help maximize your treatment goals. It is important that you communicate the intensity, frequency, and duration of pain to your therapist. Without this information, it is difficult for the therapist to adjust your treatment plan.
What is the payment process for my therapy services?
  1. Bills in the form of a claim are sent to the insurance company based on the therapy services provided. If you (the patient) are paying for the therapy services provided, payment is due on the date of service. Please be informed that all known copays are collected on the date of service. A portion of your coinsurance when applicable and/or a portion of your deductible if it has not been met this year will be collected on the date of service.
  2. The claims are processed by the insurance company and payment is issued to us.
  3. The insurance company will send you a copy of the Explanation of Benefits (EOB).
  4. The billing office will also receive a copy of the EOB with the payment. If you owe a balance, a statement will be generated and sent to you.
  5. Payment is expected within 30 days to avoid interest charges
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